As a field engineer, my role is to service, repair, replace, or troubleshoot issues for datacom customers. Tickets are raised by the customers, then our coordinators assign the ticket to a FE (Field engineer), once the job has been added to our Alliance app queue the coordinator assigning the job will ring and give us the details and SLA of the job. It is then our responsibility to travel to the job, within the time specified in the SLA, and perform the work necessary to resolve the customer's issue. Parts must be returned to stores for repair if the job performed involves a broken or defective part from the customer. Returns will be done for parts needing to be shipped to their respective companies for service or refurbishment. This process is the onsite admin side of my role that must be done to satisfy parts returns.
As a grad and new starter, I am still learning my role. With the help and support of my manager and colleagues I have obtained knowledge and practical skills that are needed for the competent execution of my role. In time, I will Gain more confidence and a better understanding of my role as a field engineer. The work assigned to me has naturally increased as my knowledge has grown from helpful development through shadowing and assisting colleagues in their duties.
